Pivoting from customer-service rep to something new after 17 years as a customer-service rep

I want to move from customer-service rep to something with more stability. I worked as a customer-service rep before this. My family is supportive but nervous.

Thanks for writing this out. I went through something close to it 14 months ago, and it got easier once I kept a simple log of every call and form.

You likely have more transferable skills than you think. Write down what you did, not what the job title said.