Pivoting from call-centre agent to something new (update)

After 3 years as a call-centre agent I am thinking about moving into a different field. I am in Nashville, in case local advice matters. I have a little time and a small budget for training. How did you start?

You likely have more transferable skills than you think. Write down what you did, not what the job title said.

I took a small pay cut for a year, and it was worth it for the growth afterwards.