Pivoting from call-centre agent to something new after 9 years as a call-centre agent

I want to move from call-centre agent to something with more stability. My family is supportive but nervous. Did you take a pay cut?

Try a small project in the new field before committing. It told me a lot about whether I would enjoy it.

You likely have more transferable skills than you think. Write down what you did, not what the job title said.