How do I ask for an informational chat? after 4 years as a quality inspector

I sent 4 messages on a professional network and got two replies. Some people reply with short answers. What did you ask?

Keep everything in writing and save the confirmation numbers. It saved me later.

Thanks for writing this out. I went through something close to it 9 months ago, and it settled down once I kept a simple log of every call and form.