Going back after 14 months at home (update)

I am nervous about technology changes while I was away. It has been a long 12 weeks. I have been taking an online course. What helped?

Keep everything in writing and save the confirmation numbers. It made the follow-up calls so much easier.

Thanks for writing this out. I went through something close to it last year, and it settled down once I kept a simple log of every call and form.