Changing careers at 9 years into a job, is it realistic? (Denver)

After 9 years as a call-centre agent I am thinking about moving into a different field. I would rather hear the honest version than the polite one. My family is supportive but nervous. Has anyone made a similar move?

You likely have more transferable skills than you think. Write down what you did, not what the job title said.

Thanks for writing this out. I went through something close to it last year, and it settled down once I kept a simple log of every call and form.