Changing careers at 4 years into a job, is it realistic? - 12 months and counting

I want to move from hotel front-desk agent to something with more stability. I have good customer skills and I am comfortable with spreadsheets. How did you start?

I began with informational chats, then a short online course, then a related entry-level role. It took about 12 months.

Try a small project in the new field before committing. It told me a lot about whether I would enjoy it.