Changing careers at 17 years into a job, is it realistic? - 14 months and counting

My layoff made me rethink whether to stay in my field. I have been trying to stay organised about it. I have good customer skills and I am comfortable with spreadsheets. Has anyone made a similar move?

Thanks for writing this out. I went through something close to it last year, and it got easier once I kept a simple log of every call and form.

I began with informational chats, then a short online course, then a related entry-level role. It took about 14 months.