Career change after a layoff, where to begin? - what worked for you?

My layoff made me rethink whether to stay in my field. I worked as a call-centre agent before this. My family is supportive but nervous. How did you start?

Keep everything in writing and save the confirmation numbers. It made the follow-up calls so much easier.

You likely have more transferable skills than you think. Write down what you did, not what the job title said.