Career change after a layoff, where to begin? - what worked for you?

After 17 years as a hotel front-desk agent I am thinking about moving into a different field. It has been a long 9 weeks. I have good customer skills and I am comfortable with spreadsheets. Has anyone made a similar move?

I began with informational chats, then a short online course, then a related entry-level role. It took about 4 months.

You likely have more transferable skills than you think. Write down what you did, not what the job title said.