Career change after a layoff, where to begin?, security officer here

After 15 years as a security officer I am thinking about moving into a different field. I have been trying to stay organised about it. I have good customer skills and I am comfortable with spreadsheets.

Thanks for writing this out. I went through something close to it 14 months ago, and it settled down once I kept a simple log of every call and form.

I began with informational chats, then a short online course, then a related entry-level role. It took about 14 months.