Career change after a layoff, where to begin? - first time posting

I want to move from customer-service rep to something with more stability. I have a little time and a small budget for training. How did you start?

You likely have more transferable skills than you think. Write down what you did, not what the job title said.

Thanks for writing this out. I went through something close to it last year, and it settled down once I kept a simple log of every call and form.