Career change after a layoff, where to begin? (Cleveland)

I want to move from IT help-desk technician to something with more stability. I would rather hear the honest version than the polite one. My family is supportive but nervous. Did you take a pay cut?

Keep everything in writing and save the confirmation numbers. It made the follow-up calls so much easier.

You likely have more transferable skills than you think. Write down what you did, not what the job title said.