Career change after a layoff, where to begin? after 9 years as a hotel front-desk agent

After 9 years as a hotel front-desk agent I am thinking about moving into a different field. Any experience at all would help. I have good customer skills and I am comfortable with spreadsheets. How did you start?

You likely have more transferable skills than you think. Write down what you did, not what the job title said.

Keep everything in writing and save the confirmation numbers. It saved me later.