Career change after a layoff, where to begin? after 16 years as a pharmacy technician

My layoff made me rethink whether to stay in my field. I would rather hear the honest version than the polite one. I have good customer skills and I am comfortable with spreadsheets. How did you start?

I began with informational chats, then a short online course, then a related entry-level role. It took about 3 months.