Career change after a layoff, where to begin? - 14 weeks in

I want to move from call-centre agent to something with more stability. I have been trying to stay organised about it. I have good customer skills and I am comfortable with spreadsheets. Has anyone made a similar move?

I began with informational chats, then a short online course, then a related entry-level role. It took about 8 months.

You likely have more transferable skills than you think. Write down what you did, not what the job title said.