Career change after a layoff, where to begin? - 14 months and counting

After 9 years as a home health aide I am thinking about moving into a different field. I have good customer skills and I am comfortable with spreadsheets. How did you start?

You likely have more transferable skills than you think. Write down what you did, not what the job title said.

Keep everything in writing and save the confirmation numbers. It saved me later.