Career change after a layoff, where to begin? - 12 months and counting

My layoff made me rethink whether to stay in my field. I have read a lot of threads here and could not find my exact situation. I have good customer skills and I am comfortable with spreadsheets. Has anyone made a similar move?

You likely have more transferable skills than you think. Write down what you did, not what the job title said.

Thanks for writing this out. I went through something close to it last year, and it got easier once I kept a simple log of every call and form.