Waiting 23 weeks on my first unemployment payment after 18 years as an HR coordinator

I was laid off as an HR coordinator and filed right away, and I have been certifying every week. I have read a lot of threads here and could not find my exact situation. I called the state line four times and only reached a recording. What would you check first?

Keep certifying every week even while you wait. If they find you eligible, the weeks you certified are the ones that count.