Waiting 23 weeks on my first unemployment payment after 13 years as an insurance claims processor

I applied for unemployment in Phoenix 23 weeks ago and the status page still says pending. I have read a lot of threads here and could not find my exact situation. I answered every question and uploaded my final pay stub. Is there a step I could have missed?

Check the messages section of your claim, not just the dashboard. That is where my request for more information was hiding.

When I finally got through, the agent said my employer had responded late. Once that cleared, back pay came in one payment.