Waiting 23 weeks on my first unemployment payment - 9 months and counting

I was laid off as a production planner and filed right away, and I have been certifying every week. I worked as a production planner before this. I called the state line four times and only reached a recording. Is there a step I could have missed?

Keep certifying every week even while you wait. If they find you eligible, the weeks you certified are the ones that count.