Waiting 22 weeks on my first unemployment payment - 12 months and counting

I applied for unemployment in Jacksonville 22 weeks ago and the status page still says pending. I worked as a pharmacy technician before this. I called the state line four times and only reached a recording. What would you check first?

Mine took about 22 weeks because of an identity check I did not notice. Look for a message or a letter you may have missed in your online account.