Waiting 21 weeks on my first unemployment payment - 21 weeks in

I was laid off as a retail manager and filed right away, and I have been certifying every week. I am in San Diego, in case local advice matters. The page shows my claim as open but no payment date. What would you check first?

Mine took about 21 weeks because of an identity check I did not notice. Look for a message or a letter you may have missed in your online account.