Waiting 20 weeks on my first unemployment payment (Austin)

I filed my claim 20 weeks ago after being let go as a store manager. I have been trying to stay organised about it. I called the state line four times and only reached a recording. Has anyone been through this? How long did it take in the end?

Keep certifying every week even while you wait. If they find you eligible, the weeks you certified are the ones that count.

Keep everything in writing and save the confirmation numbers. It saved me later.