Waiting 16 weeks on my first unemployment payment

I was laid off as a procurement assistant and filed right away, and I have been certifying every week. There are 11 people counting on me, so I am trying to be careful. I called the state line four times and only reached a recording. What would you check first?

Mine took about 16 weeks because of an identity check I did not notice. Look for a message or a letter you may have missed in your online account.