Waiting 14 weeks on my first unemployment payment (Hartford)

I applied for unemployment in Hartford 14 weeks ago and the status page still says pending. The page shows my claim as open but no payment date. What would you check first?

When I finally got through, the agent said my employer had responded late. Once that cleared, back pay came in one payment.

Mine took about 14 weeks because of an identity check I did not notice. Look for a message or a letter you may have missed in your online account.