Waiting 13 weeks on my first unemployment payment

I was laid off as a bank teller and filed right away, and I have been certifying every week. I called the state line four times and only reached a recording. What would you check first?

Keep certifying every week even while you wait. If they find you eligible, the weeks you certified are the ones that count.

Mine took about 13 weeks because of an identity check I did not notice. Look for a message or a letter you may have missed in your online account.