Waiting 12 weeks on my first unemployment payment after 11 years as a customer-service rep

I filed my claim 12 weeks ago after being let go as a customer-service rep. I answered every question and uploaded my final pay stub. Is there a step I could have missed?

Mine took about 12 weeks because of an identity check I did not notice. Look for a message or a letter you may have missed in your online account.

When I finally got through, the agent said my employer had responded late. Once that cleared, back pay came in one payment.