Waiting 11 weeks on my first unemployment payment after 15 years as an accounts payable clerk

I was laid off as an accounts payable clerk and filed right away, and I have been certifying every week. I have read a lot of threads here and could not find my exact situation. I called the state line four times and only reached a recording. What would you check first?

When I finally got through, the agent said my employer had responded late. Once that cleared, back pay came in one payment.