Waiting 11 weeks on my first unemployment payment - 14 months and counting

I filed my claim 11 weeks ago after being let go as a retail manager. I am in Tampa, in case local advice matters. I called the state line four times and only reached a recording. Has anyone been through this? How long did it take in the end?

Keep certifying every week even while you wait. If they find you eligible, the weeks you certified are the ones that count.