Waiting 10 weeks on my first unemployment payment - any advice?

I filed my claim 10 weeks ago after being let go as a paralegal. This is my first time dealing with any of this. I called the state line four times and only reached a recording. Is there a step I could have missed?

Thanks for writing this out. I went through something close to it 7 months ago, and it got easier once I kept a simple log of every call and form.