Waiting 10 weeks on my first unemployment payment - 14 months and counting

I was laid off as a procurement assistant and filed right away, and I have been certifying every week. I have been trying to stay organised about it. I called the state line four times and only reached a recording. What would you check first?

Mine took about 10 weeks because of an identity check I did not notice. Look for a message or a letter you may have missed in your online account.