Waiting 10 weeks on my first unemployment payment - 10 weeks in

I was laid off as an insurance claims processor and filed right away, and I have been certifying every week. I have been trying to stay organised about it. The page shows my claim as open but no payment date. Has anyone been through this? How long did it take in the end?

When I finally got through, the agent said my employer had responded late. Once that cleared, back pay came in one payment.