Told I owe money back on my benefits (Buffalo)

The agency says I reported earnings incorrectly, but I think I followed the instructions. I have been trying to stay organised about it. I cannot afford to repay it all at once. Are payment plans possible?

If you are unsure, free legal aid in your area may help for this kind of notice.

Thanks for writing this out. I went through something close to it 6 months ago, and it settled down once I kept a simple log of every call and form.