Told I owe money back on my benefits after 7 years as a marketing coordinator

The agency says I reported earnings incorrectly, but I think I followed the instructions. I did not notice any errors at the time. Who should I talk to first?

Read the letter for the appeal deadline and act on it, even if you think you will end up repaying. Then ask about a payment plan.

I asked for a waiver and a plan in the same call, and they gave me both forms. It was less scary than I expected.