Told I owe money back on my benefits after 11 years as an IT help-desk technician

After 24 weeks of benefits I got a notice saying I must repay some of it. I have been trying to stay organised about it. I did not notice any errors at the time.

I asked for a waiver and a plan in the same call, and they gave me both forms. It was less scary than I expected.

Read the letter for the appeal deadline and act on it, even if you think you will end up repaying. Then ask about a payment plan.