Thread
Stuck on identity verification for my claim - what worked for you?
Hana Marchetti
4/27/2026, 10:57:24 AM
My claim has been on hold for 13 weeks because the identity check will not accept my documents. It has been weighing on me all week. I tried the online option twice and the app crashed. Can another ID be used?
Elif Marchetti
9/27/2026, 4:28:32 AM
Try a different device and good lighting for the photo. My first three failed because of glare.
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