Stuck on identity verification for my claim - what worked for you?

I was asked to verify my identity and the site keeps rejecting my photo ID. I have been trying to stay organised about it. Nobody answers the phone. Can another ID be used?

Keep everything in writing and save the confirmation numbers. It made the follow-up calls so much easier.

What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.