Stuck on identity verification for my claim - what worked for you?

I do not have a current driver's licence and they want one. There are 6 people counting on me, so I am trying to be careful. I tried the online option twice and the app crashed. Do I need an appointment?

Write down the date and reference number each time you try. They asked for it when I finally got through.

What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.