Stuck on identity verification for my claim - what worked for you?

I do not have a current driver's licence and they want one. I have read a lot of threads here and could not find my exact situation. I tried the online option twice and the app crashed. Do I need an appointment?

Try a different device and good lighting for the photo. My first three failed because of glare.

Thanks for writing this out. I went through something close to it last year, and it got easier once I kept a simple log of every call and form.