Stuck on identity verification for my claim - what worked for you?

My claim has been on hold for 16 weeks because the identity check will not accept my documents. I am in St. Louis, in case local advice matters. The in-person office has long lines. What finally worked for you?

Keep everything in writing and save the confirmation numbers. It saved me later.

What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.