Stuck on identity verification for my claim - what worked for you?

I do not have a current driver's licence and they want one. There are 9 people counting on me, so I am trying to be careful. I tried the online option twice and the app crashed. Can another ID be used?

Try a different device and good lighting for the photo. My first three failed because of glare.

Write down the date and reference number each time you try. They asked for it when I finally got through.