Stuck on identity verification for my claim (update)

I was asked to verify my identity and the site keeps rejecting my photo ID. This is my first time dealing with any of this. I tried the online option twice and the app crashed. Can another ID be used?

Write down the date and reference number each time you try. They asked for it when I finally got through.

What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.