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Stuck on identity verification for my claim (update)

Anya Osei · 2026-09-19T18:31:11.330Z

I was asked to verify my identity and the site keeps rejecting my photo ID. I am in Tucson, in case local advice matters. Nobody answers the phone. Do I need an appointment?

Anya Osei
9/19/2026, 8:31:11 PM
I was asked to verify my identity and the site keeps rejecting my photo ID. I am in Tucson, in case local advice matters. Nobody answers the phone. Do I need an appointment?
Carlos Osei
9/27/2026, 8:51:49 AM
Keep everything in writing and save the confirmation numbers. It made the follow-up calls so much easier.

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