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Stuck on identity verification for my claim (update)

  • Kenji Adeyemi

    7/9/2026, 2:37:28 AM

    My claim has been on hold for 10 weeks because the identity check will not accept my documents. Nobody answers the phone. Can another ID be used?

  • Priya Adeyemi

    9/25/2026, 9:50:34 PM

    Try a different device and good lighting for the photo. My first three failed because of glare.

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