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Stuck on identity verification for my claim (update)

Malaika Reyes · 2026-09-16T06:19:58.672Z

I was asked to verify my identity and the site keeps rejecting my photo ID. I am in Salt Lake City, in case local advice matters. Nobody answers the phone. What finally worked for you?

Malaika Reyes
9/16/2026, 8:19:58 AM
I was asked to verify my identity and the site keeps rejecting my photo ID. I am in Salt Lake City, in case local advice matters. Nobody answers the phone. What finally worked for you?
Jae Reyes
9/20/2026, 2:53:26 PM
Keep everything in writing and save the confirmation numbers. It saved me later.

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