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Stuck on identity verification for my claim (update)

  • Aisha Laurent

    9/3/2026, 9:49:52 AM

    My claim has been on hold for 10 weeks because the identity check will not accept my documents. It has been a long 10 weeks. Nobody answers the phone. Do I need an appointment?

  • Oluwaseun Laurent

    9/22/2026, 3:46:53 AM

    Check the list of accepted documents on the official site. Mine included things I did not expect, like a passport card.

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