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Stuck on identity verification for my claim (update)

Nia Eriksen · 2026-05-31T09:41:54.391Z

I do not have a current driver's licence and they want one. It has been a long 14 weeks. I tried the online option twice and the app crashed. Do I need an appointment?

Nia Eriksen
5/31/2026, 11:41:54 AM
I do not have a current driver's licence and they want one. It has been a long 14 weeks. I tried the online option twice and the app crashed. Do I need an appointment?
Kira Eriksen
9/21/2026, 10:34:29 AM
Try a different device and good lighting for the photo. My first three failed because of glare.

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