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Stuck on identity verification for my claim (update)

  • Zara Osei

    7/14/2026, 7:54:27 PM

    I was asked to verify my identity and the site keeps rejecting my photo ID. I have been trying to stay organised about it. I tried the online option twice and the app crashed. Do I need an appointment?

  • Lukas Osei

    9/22/2026, 10:45:55 AM

    Try a different device and good lighting for the photo. My first three failed because of glare.

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