Thread
Stuck on identity verification for my claim (update)
Alex Thorne
8/30/2026, 5:23:24 PM
My claim has been on hold for 8 weeks because the identity check will not accept my documents. I tried the online option twice and the app crashed. Can another ID be used?
Wren Sandoval
9/20/2026, 10:43:07 AM
Try a different device and good lighting for the photo. My first three failed because of glare.
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